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GST on Services of Recovery Agents – Covered Under Reverse Charge Mechanism

Introduction

Under the Goods and Services Tax (GST) regime, all services are generally taxable unless specifically exempt. One such service that is taxable is the service provided by a recovery agent. A recovery agent is typically appointed by banks or financial institutions to recover outstanding dues from borrowers who have defaulted on loan repayments.

While these services are indeed taxable, the government recognized the practical difficulties that small recovery agents would face in registering under GST, maintaining compliance, and filing returns. Therefore, from the very beginning of GST (i.e., 1st July 2017), the government has brought such services under Reverse Charge Mechanism (RCM) through Notification No. 13/2017 – Central Tax (Rate).

Let’s break this down in simple terms.

Who is a Recovery Agent?

The term “Recovery Agent” is not specifically defined under GST law or any other law. However, we can understand the term by analyzing its common meaning:

  • Recovery means collecting or regaining possession of money, goods, or property, especially through legal methods.
  • An Agent is someone who acts on behalf of another person or entity.

So, a Recovery Agent is a person or agency that acts on behalf of a bank or financial institution to recover unpaid loans or dues from defaulters.

Example:

Mr. Ramesh works as a freelance recovery agent. A bank appoints him to follow up with loan defaulters and collect overdue payments. He visits the borrower’s location, negotiates repayments, and helps recover money.

Even though Mr. Ramesh is providing a service, he may not be registered under GST due to low income. To reduce his burden, the tax liability is shifted to the bank (recipient of service).

Definition of Agent under GST

Under Section 2(5) of the CGST Act, an "Agent" is defined as:

“A person, including a factor, broker, commission agent, arhatia, del credere agent, an auctioneer or any other mercantile agent, who carries on the business of supply or receipt of goods or services or both on behalf of another.”

Thus, a recovery agent clearly falls within this broad definition, as they are acting on behalf of a bank to render services.

Taxability of Services by Recovery Agents

The services rendered by a recovery agent are treated as “Supply of Services” under GST. Since there is consideration (payment for service), the transaction becomes taxable.

However, instead of asking each individual recovery agent to pay the tax, the GST law shifts this burden to the recipient, i.e., the banking company, financial institution, or NBFC using their services.

Reverse Charge Mechanism (RCM) – Applicability

Under Notification No. 13/2017 – Central Tax (Rate) dated 28.06.2017 (effective from 01.07.2017), the Government specified certain services where the recipient is liable to pay tax, not the supplier. This is known as the Reverse Charge Mechanism.

Entry under GST Regime (w.e.f. 01st July, 2017) (Notification 13/2017 Central Tax (Rate)

Sl. No.

Category of Supply of Services

Supplier of service

Recipient of Service

(1)

(2)

(3)

(4)

8

Services supplied by a recovery agent to a banking company or a financial institution or a non banking financial company.

A recovery agent

A banking company or a financial institution or a non-banking financial company, located in the taxable territory.

 

Hence, the bank or NBFC receiving the service must:

  • Pay the applicable GST on such service under reverse charge;
  • Account for it in their GSTR-3B;
  • Issue self-invoice, if required;
  • Claim Input Tax Credit (ITC), if eligible.

Practical Scenarios and Examples

Scenario 1 – Individual Agent Not Registered

Mr. Arjun is an individual recovery agent who works with ABC Bank on a contract basis. He earns ₹10,000 per month from the bank.

  • His total annual income is ₹1,20,000 (below ₹20 lakhs threshold for GST registration).
  • As per RCM, he is not required to take GST registration or pay GST.
  • The ABC Bank will pay GST under RCM and can claim ITC if used for taxable output.

Scenario 2 – Recovery Agency Registered under GST

M/s Fast Recoveries Pvt. Ltd. is a professional agency registered under GST. It provides loan recovery services to various NBFCs.

  • Since they are already registered, they may issue GST invoices.
  • But still, as per notification, the tax liability shifts to the recipient NBFC, not the recovery agency.
  • The agency will mention in the invoice – “Tax to be paid under Reverse Charge by recipient as per Notification 13/2017 – CT (Rate)”

Benefits of Reverse Charge for Recovery Agents

1.    No Burden of GST Compliance – Small agents avoid the hassle of monthly returns, registration, invoicing, etc.

2.    Ease of Doing Business – They can focus on their core work (recoveries) without worrying about tax laws.

3.    Wider Opportunities – Banks and NBFCs are more willing to hire such agents when compliance is simplified.

 

GST Rate Applicable

The recovery agent services fall under SAC Code 998599 – Other Support Services. The applicable GST rate is:

  • 18% (9% CGST + 9% SGST or 18% IGST)

This rate is paid by the recipient under reverse charge.

Conclusion

In summary, services provided by recovery agents to banks, financial institutions, or NBFCs are clearly covered under the ambit of supply and are taxable under GST. However, to ease the burden on small recovery agents, the government has smartly applied the Reverse Charge Mechanism, shifting the compliance responsibility to large, organized recipients.

Disclaimer: All the Information is based on the notification, circular and order issued by the Govt. authority and judgement delivered by the court or the authority information is strictly for educational purposes and on the basis of our best understanding of laws & not binding on anyone.


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